Commitment in after sales service:
We follow the 5 core principles of customer service
Commitment in after sales service:
Avlock follow the 5 core principles of customer service
- Speed: Tracking various types of service speed like response time, resolution time & resolution ratio
- Accuracy: Avlock look at factors like Training, Information systems & team work
- Clarity: Clarity is about how process able Avlock communication in with respect to Simplicity, Structure & Familiarity
- Transparency: Transparency is just as critical to service as speed and accuracy like known versus unknown waits
- Accessibility: Measuring the Customer effort score (CES) through post-service or in-app surveys through various channels like social networking sites & messenger
We have professional technical support team and excellent after sales service. Adhering to the above principles, Avlock India provides customers with “professional, efficient and thoughtful” service.
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